Phone number: 9363584738
Email: buyonjas@gmail.com
Physical address: 19,bharathi cross street,avadi,chennai-600054
Contact policy:
- It is strongly preferred that Customer communicate through Whatsapp Text only to the contact numbers given on the website. We do not appreciate Phone calls, and might not answer it at all. Our Customer Support works on Whatsapp.
- Customer is requested to maintain his communication on any one channel , and one number. buyonjas Team reserves the right of not to respond, if customer is found spamming on multiple channels. Once we get your query, it is forwarded to the relevant department and their response is forwarded to you on Whatsapp.
- It helps us to give you accurate information about your query. buyonjas generally replies to all relevant queries within 24 hours. Customer needs to be precise and clear and his communication. In case the query is about existing order, then Customers needs to share its order number, Name and exact query and concern, to get the response from our Team. Pointless or irrelevant queries will not be answered.
- Customer needs to Track his order himself through “Track Order” link given on website. No query regarding the order status would be entertained by buyonjas Team. buyonjas Team reserves the right to not to answer and/or block the customer, who does not give attention to what our Customer Service Agent is saying, and keep spamming the Inbox or Call Center numbers.
- During the interaction, if customer is found abusive towards customer care agent and/or tries to defame the Company in public, then buyonjas reserves the full right to cancel the order, and/or forfeit the money.
- The quotations provided by company are valid for 24 hours, and stock availability.
- The product images displayed are for reference purpose only and may change subject to lot change, crop change and as the product is available in the market at that particular time.
- Company keeps all Customer Interaction records secured for 48 hours only. Beyond 48 hours, Company is not liable to maintain those records. Customers are advised to resolve their issues within 48 hours only.
- Post raising order, if a Customer is going out of town or is not available at address, irrespective of the reason, then they have to manage the courier/post delivery by themselves only, instead pushing company for early/customised (time based) delivery.
- All Complaints/Issues regarding Product or Service are entertained within 24 hours from delivery made. Company is not liable for anything, post that.